Privacy Policy
This policy explains what personal information Felic Media Co. collects through this website, why we collect it, how we use it and the choices available to you.
LAST UPDATED 22 OCTOBER 2026
Who we are
Felic Media Co. ("Felic", "we", "us") is a creative marketing and production business based in Chandigarh, India. For the purposes of applicable data protection law, Felic is the controller of personal information submitted through this website.
Questions about this policy or a request relating to your information can be sent to support@felicmedia.com.
Information we collect
We collect information you choose to provide, including when you submit a project enquiry or contact us directly:
- Your name and business email address.
- Your phone number, if you provide it.
- Your company or brand name, website and social media links.
- Your industry, the services you are interested in, your objective, budget range and timeline.
- Any additional information you include in your message.
We also collect limited technical information automatically when the site is used, such as pages visited, approximate location derived from IP address, browser type and device type, where analytics is enabled and consented to.
How we use your information
We use the information you provide to:
- Respond to your enquiry and discuss a potential engagement.
- Prepare a proposal, scope or fee estimate.
- Communicate with you about a project you have asked us to consider.
- Maintain business records and comply with legal obligations.
- Improve this website and understand which pages are useful, where analytics is enabled.
We do not sell your personal information. We do not add you to a marketing list without a separate, clear choice to receive marketing communications.
Lawful basis
Where the General Data Protection Regulation or similar laws apply, we rely on the following bases:
- Legitimate interests — responding to a business enquiry you initiated, and managing our relationship with prospective and current clients.
- Consent — for optional analytics and any marketing communications, where consent is required.
- Legal obligation — where we must retain or disclose information to comply with the law.
- Contract — where processing is necessary to deliver services you have engaged us to provide.
Under India's Digital Personal Data Protection Act, 2023, we process personal data on the basis of your consent or other grounds permitted by law, and we honour applicable rights and duties as a data fiduciary.
Sharing and processors
We share information only where necessary to run the business, for example with:
- Website hosting and infrastructure providers.
- Email, form-delivery and analytics providers.
- Professional advisers such as accountants or lawyers, where required.
- Authorities, where disclosure is required by law.
Service providers act on our instructions and are expected to protect the information they process. Where information is transferred outside India, we take reasonable steps to ensure appropriate safeguards apply.
Retention
Enquiry information is kept for as long as needed to respond, evaluate and maintain a record of the business relationship, and then for any period required by law. If an enquiry does not proceed, we may retain a limited record to avoid duplicate outreach and for legitimate business records. Analytics data is retained according to the settings of the analytics provider.
Cookies and analytics
This site uses a small amount of local browser storage for essential functionality and, where enabled with consent, analytics. See our Cookie Policy for detail and for the available controls.
Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections, access controls and restricted retention. No method of transmission or storage is completely secure. If we become aware of a breach affecting your information, we will respond in line with applicable law.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, to withdraw consent, or to request a copy of the information you provided. You may also have the right to complain to a data protection authority.
To make a request, email support@felicmedia.com. We may need to verify your identity before acting. We will respond within the period required by applicable law.
Children
This website is intended for businesses and adults. We do not knowingly collect personal information from children through the site. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.
Changes
We may update this policy as the business or the law changes. The date at the top of this page shows the latest version. Material changes will be communicated where appropriate.